Right-click on an empty space in the right pane, hover over New and click on DWORD (32-bit) value. I found I had to have it plugged into the blue usb ports, which i believe are 3.0 I have 4 other usb ports which must be 2.0 and the hard drive isnt recognized if it is plugged into one of them. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. To successfully gain access to your WD My Cloud account on a Windows 10 computer using this method, you need to: Press Windows Logo key + R to bring up a Run. Just bought a WD SN550 and have added is to my Asus Sabertooth Z97 Mark 2 … The WD user guide section says that Windows should automatically detect and install drivers needed, and that's what has always happened any time I have ever used an external USB hard drive. I bought a WD Elements SE Portable 500GB (2.5 Inch / USB 2.0) WDBABV5000ABK external hard drive in 2010. Si es así, cambiar el cable probablemente solucionará el problema. The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. WD Elements External Hard Disk not detected in Windows 7 Fix codenamebazinga Windows September 10, 2017 September 10, 2017 1 Minute I faced the similar problem when my WD Elements was not detected by Windows 7/8 . If Method 1 does not work for you, which is highly unlikely, this issue can also be fixed by editing your computer’s registry and adding a certain DWORD (32-bit) value to a specific key. I connect my hard-disk to new lap and it got detected as usual. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. Sometimes, you think WD hard drive is not recognized by Mac because the WD external hard drive isn't showing up on Mac, neither in Finder nor on the desktop. Click on the Add a Windows credential link in the top right corner of the list of Windows Credentials. If they work on other Windows 10 machines the problem is obviously the one machine. Restart your computer, and when it boots up, you will be able to seamlessly access your WD My Cloud account. Is his OS 32 or 64bit? Primero, intente conectar My Passport Ultra al escritorio o computadora portátil con un cable USB alternativo. WD My Cloud is one of the best cloud storage services out there, and since the service has so many users, there have been countless Windows 10 users complaining of not being able to access their WD My Cloud accounts ever since their upgrade to Windows 10. It sees the drive in the BIOS and it can see the drive in Disk Management but shows it as 2 partitions, one 2048 GB partition as GPT and another 1678 GB Unallocated partition. This award recognizes experts who help improve Experts Exchange with their contributions to the site, leadership and mentorship efforts, and set an example within the community. The device stops working: with no reason, it stops to be detected by any computers (OS Windows and Linux). Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. - posted by Lagnaetti on Windows 10 Forums, Drivers and Hardware. To do so, you need to: Right-click on the Start Menu to open the WinX Menu. Type regedit into the Run dialog and press the Enter key to open the Registry Editor. We downloaded and installed the Windows 10 Anniversary update hoping that it would solve the problem but still not working. Here is a fairly well-detailed summary. if you do a mbr boot of the dvd you cannot install to a gpt drive, and vice-versa. My son has a home built Desktop with ASUS P877-VLX Mobo that was upgraded from Windows 7 to Windows 10. even I tried to go for human interference device manager and under power management, i untick the checkbox..yet the problem is persistent. Nothing shows up in Computer. Methods To Resolve External HDD Detection Errors. It was not recognized by windows, disk management, or explorer. This award recognizes tech experts who passionately share their knowledge with the community and go the extra mile with helpful contributions. Fix: Cannot Access WD My Cloud Account on Windows 10. On Windows 10 and GParted Live everything works fine (USB 3.0 and 2.0 tested, too). It has the WD Unlocker Software built in. Can you get a BIOS update for the computer. Experts with Gold status have received one of our highest-level Expert Awards, which recognize experts for their valuable contributions. Moderator Mark as New; Bookmark; Subscribe; Mute; Then I gave him back the new drive and he installed it in his Windows 10 computer and it does not recognize it. The problem was there both before and after installing the Windows 10 Anniversary update. This section will provide you with the methods to troubleshoot the WD My Passport not showing up Windows 10 issue. Click on Control Panel in the WinX Menu to open it. I checked with ASUS and there are no Updates for the BIOS. Double-click on the new value and, in the dialog that opens up, change its value to 1 and then click on OK. Close the Registry Editor and restart your computer, and when your computer boots up, you will be able to successfully access your WD My Cloud account without any issues. It seems to have caught you with this, but it is working fine on the machines I have upgraded including domain and non-domain computers. Puede ser que el cable USB esté defectuoso. In almost all cases, the culprit behind a user not being able to access their WD My Cloud account on a Windows 10 computer is the fact that Windows 10 does not allow users to access certain accounts unless credentials for these accounts are added to the credentials list. Algunos usuarios han declarado que la unidad se reconoce cuando se conecta a través de las ranuras USB 2.0, pero no se detecta cuand… I just bought a brand new wd elements 6 tb drive. My son has a home built Desktop with ASUS P877-VLX Mobo that was upgraded from Windows 7 to Windows 10. That may be why it is not recognized. If you are unable to access your WD My Cloud account on a Windows 10 computer, fear not, as this issue can indeed be fixed. Yesterday I had the same issue. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Does the computer have UEFI BIOS? I do not believe the problem is caused by the computer or by Windows 10. If you lost files after fixing WD external hard drive not working issue or cannot access saved data in your storage devices, just free download EaseUS … 0 Kudos Reply. You can download Restoro by clicking the Download button below. If you are bothered by WD Backup not working in Windows 10/8.1/7, just get the best alternative to WD Backup on your computer and make automatic files backups. Obviously, Lagnaetti finds that his external hard drive is not being detected by My computer, Device Manager or even Disk Management. WD Blue SN550 via PCI-E not recognized - posted in Windows 10 Support: Hello, Hope you everyone is well and safe. Experts Exchange always has the answer, or at the least points me in the correct direction! Click on Save. Gain unlimited access to on-demand training courses with an Experts Exchange subscription. It is a common phenomenon that your PC can’t recognize, detect, and access the WD My Password Ultra drive. Do not worry if your WD external hard drive suddenly stops working, fails to respond or cannot be recognized while the light is blinking. Partition Windows 10; SSD Not Showing Up in Windows 10 – Fixed it Easily; SSD Not Showing Up in Windows 10 – Fixed it Easily. When asked, what has been your best career decision? But further on in their support section, it states if that doesn't happen to download and run 'WD Drive Utilities' for Windows: I don't know the cause of the issue, but it is disturbing me. Upgrades are notorius for causing problems. But after couples of days I found some time the hard-disk not detecting. Our community of experts have been thoroughly vetted for their expertise and industry experience. A few days later, the drive stopped getting detected at all when inserted. So before you try fixes target to your WD My Passport Ultra disk, you can try using a different USB cable and then check if it appears. The problem has become so severe that some Windows 10 users have even resorted to rolling back to Windows 7 and Windows 8. Yup, clean up the drive so that it has only unallocated space and then connect it back to Windows 10. The WD Elements 4TB USB 3.0 drive is not detected properly. The drive is not recognized because it is mapped to the E or F drive. Try going into Device Manager find your Elements delete the driver for it, disconnect the Elements then reboot the system and reconnect the Elements. Are you sure the ASUS BIOS can handle 4 TB. Además, conecte la unidad My Passport Ultra con una ranura USB alternativa. This method has been widely reported by users in the comments to have worked for many on Windows 10. (Unlock this solution with a 7-day Free Trial). I've tried using a new microUSB WD … Device Information: Buffalo WMBR-HP-G300-H with OpenWRT Chaos Calmer 15.05 WD Elements 4TB (brand new, one 4TB ext4 volume, GTP) SSD not showing up in Windows 10 can be cause by various elements. However, the fact is that the WD hard drive is detected by macOS but it is not set to show up on Mac. This award recognizes someone who has achieved high tech and professional accomplishments as an expert in a specific topic. There you can try to convert the drive back to GPT and format it. 7,751 Views. Problem - WD Passport stopped working. It is like having another employee that is extremely experienced. Connect the drive back to your PC, delete all partitions from it, convert it to MBR and then connect it to his PC. How to Fix Western Digital My Password Ultra Not Detected on Windows 10, 8, 7? Name the new DWORD value AllowInsecureGuestAuth. Use the disk manufacturer's utility to first clear any data from it. WD external hard drive cannot be recognized with the light on in PC? The computer has a 250 GB SSD for the C: Boot Drive and 2 mirrored 3TB drives for Data as well as another 3TB drive for data. check in the bios the sata settings - they can be on IDE - change them to AHCI. Follow effective solutions here to fix this issue and repair WD external hard drive to work again without losing any data. Anyone faced this problem? Type the name you gave your WD My Cloud device into the Internet or network address bar, the username of your WD My Cloud account in the Username bar and the password to your WD My Cloud account in the Password. Yes the disk is not going to be a boot disk and for data only. The following are the two most effective methods that you can use to successfully fix the issue that is inhibiting you from accessing your WD My Cloud account on Windows 10: The simplest and most widely effective fix for this issue is to simply add a Windows Credential for your WD My Cloud account to the credentials list on your Windows 10 computer. And I would reinsert it into another usb and eventually it got detected. It will simply restore lost files from WD external hard drive within 3 simple steps on Windows 10/8/7 etc PC. You need to do these steps" - right click on My Computer and click Manage. I originally formatted the drive in another Windows 7 computer and copied about 2.9TB of data to the drive before it was installed in my son's computer. In January this year, some of the partitions started vanishing all of a sudden. Rog strix which runs in Windows 10 Anniversary update My Passport not showing up 10. 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