First off, any member of staff has the potential to support an idea, opportunity or realise there is something that can be improved upon. Most executive assistant positions are front-facing and many also involve inter-office communication. The more radical the change or improvement is, the harder it is to gain permission or buy-in from others. All other trademarks and copyrights are the property of their respective owners. Why look for friends or partners who will just shore up your self-esteem instead of ones who will also challenge you to grow? You should always be asking for feedback, every day and in every way. Adept in Technology. How do they respond to each style, and how can you get the best out of them using the different approaches? The listings below may include sponsored content but are popular choices among our users. Connect with An authoritative leader takes a “Come with me” approach: she states the overall goal but gives people the freedom to choose their means of achieving it. So that’s start by looking at the difference between a ‘fixed mindset’ and a ‘growth mindset’. Having basic office skills to carry out administrative duties is a must. So, if you are flexible in your leadership approach, when should you use the different styles and how do they help you in your Assistant career? Working with an authentic Executive who doesn’t expect unachievable levels of perfectionism from their Assistants will lead you to feel more inspired, motivated and able to challenge yourself. Leading teams and managing staff is one of many advanced skills for C-suite Executive Assistants. Every member of your team should have a productive career development plan in place. It works well when employees are already aware of their weaknesses and want to improve, but not when they are resistant to changing their ways. As Assistants, we often come up against misconceptions about the role even if we know we must have advanced skills for C-suite Executive Assistants. What’s more, you can set time slots to help people keep on time in meetings. For Assistants, we are often told that we have to be perfect, that we work in a high-pressurised environment where mistakes can not be made. Put a structure in place so that you can meet regularly and mentor them through any challenges they are facing. But in most situations, coercive leadership inhibits the organisation’s flexibility and dampens employees’ motivation. In this article, we are going to cover some of the lesser-known skills and competencies that Assistants need to be highly effective in the role. As a manager, you have to be their advocate and push for them to get the rewards they deserve. Web. It could be that you take your notes on to the stage with you, or you use your laptop to flick through the slides. Introducing a meeting room booking app is a simple yet successful solution. Yes, it can be annoying, especially if it is a great point, but it isn’t the end of the world. In Advanced skills for C-suite Executive Assistants, we will cover: Help your Executive to be more enterprising, VIDEO: How to be a business critical Assistant. These skill You should work with an Executive who also has a growth mindset, someone who shows that they are vulnerable and is open about their failures. (Executive Assistant Skills and Necessary Attributes. Pay rises and promotions are hard-fought. Study.com College Advisor that can help you compare costs and options. Many Assistants focus on getting all the answers right. Look at the big picture on what went wrong and ask yourself what you could have done better and what you can do better moving forward. For example, you could be the collator of all the information putting it together into a business plan to present to the senior team. "Executive Assistant Skills and Necessary Attributes." Does your Executive and organisation cultivate a growth culture? Executive assistants work in an office setting where they manage appointments, communications and schedules for an upper-level manager. It is worth taking the time to plan out which styles will work effectively with the various challenges you have come up over the year. If speakers are nervous a real giveaway is the speed at which they speak. By working together, you can both share workloads, so not everyone is carrying out the same price comparison research and ordering the same or similar items. As a vital member of the team, you are perfectly suited to support others in their ambitious projects. It might seem ridiculous but pretending to be Oprah Winfrey does help! Source: *United States Bureau of Labor Statistics. Although there are no specific educational requirements, it is increasingly common for an executive assistant to have an associate's or bachelor's degree. You need to have confidence in yourself and your abilities. There are now quite a few of us in the Assistant world running around shouting that you, lovely Assistant, are a leader within your organisation! We must be given a licence to learn and space to grow. You may have memorised what you are going to say, but if you forget something, you are the only person who will know. Examples of organizational skills include planning, delegation and office management. In the fantastic Harvard Business Review eBook Leadership That Gets Results, Daniel Goleman details six different types of leadership qualities: This “Do what I say” approach can be beneficial in a turnaround situation, a natural disaster, or when working with problem employees. 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The passion for stretching yourself and sticking to it, even (or especially) when it’s not going well, is the hallmark of the growth mindset. However, on the whole managers and leaders are happy for staff members to work on ways of improving the things they already do. (2019, Sep 11 of publication). Fulfilled all executive assistant duties for four top executives in an international firm. They may also handle more demanding tasks and assignments that may be sensitive or confidential. It can be really easy, especially if you have been in the business for a long time, to think that you know how to do everything! This is the mindset that allows people to thrive during some of the most challenging times in their lives. Saved each an average of 15 hours per week, which translates to … Many administrative assistants also handle a file management system, either physically or on a computer, and should be adept at storing and retrieving files. But, if we want to expand our knowledge, do better and be better. Because an executive assistant may be required to make actions for their boss, skills in leadership, critical thinking and organization are three general attributes that employers look for. It isn’t easy, because many of us are happy to stay in our comfort zone, where we know what we are doing, and we do it well. Executive Assistant Skills and Necessary Attributes. Highlight the times you have run a project or event. As we’ve discussed in this article, the skills and qualities that companies are often looking for in an executive assistant are most likely going to include (but are not limited to) organization, diplomacy, communication and the ability to prioritize. Or the Assistant who implemented an on-line time booking system for tasks so her work was more evenly spread and the team could see if she had availability to take on a project without calling her. This style works exceptionally well when a business is adrift. Skills An executive assistant should have strategic skills in addition to administrative abilities. This style focuses more on personal development than on immediate work-related tasks. Learn about the education and preparation needed to become a certified executive assistant. Managed complex calendars, facilitated communication and logistics. Most administrative assistant positions do not have an education requirement; however, many managers prefer executive assistant candidates with an associate or bachelor's degree in areas such as business or the industry in which they are seeking a job. In this course you will learn about the tools of the trade such as email protocol, computer skills, and communication skills. Although I still get incredibly nervous, I am less likely to bolt or shake uncontrollably. In this mindset, the hand you’re dealt is just the starting point for development. It is for this exact reason you should ask for consistent feedback. Top 10 Skills Needed for Executive Assistants. Not to mention other advanced skills for C-suite Executive Assistants. Influencing decisions by recommending the latest and most cost effective office technology is an aspect of the senior EA's role. Hard Skills for an Executive Assistant: Microsoft Word, Excel, Outlook, Powerpoint, SharePoint; Database management; Calendar management; Online research ; Business Knowledge; Soft Skills for an Executive Assistant: Communication (written and verbal) Entrepreneurial thinking is certainly an advanced skill for C-suite Executive Assistants. It is becoming more and more common for Assistants to manage staff and lead teams on projects. Executive Assistant ISN Lipmann, Inc. 2013–2018. Support other staff to be more enterprising. How do we go about creating a ‘growth mindset’? You have your path and growth for you will be different from other people. Remember that your slides should emphasis your point rather than spell it out, so don’t add to much text. I have spent weeks reading my notes out loud and in front of very very helpful friends and family. Will I feel like a winner or a loser? This comes from looking at your day to day successes, what did you achieve, how did you grow, and what did you learn? Looking at the different leadership styles, can you see which approaches will work well when managing up? Providing productive and challenging work. Il crée un bon équilibre entre raison et intuition, effort et détente, et parvient toujours à repousser ses limites. We all know how tough it is for Assistants to gain recognition and compensation at work. It may help to have a few friends sitting in the front rows so that you can look at them while you are speaking as friendly faces do help ease nerves! It is so important! Communication needs to be a two-way street, and you have to listen to their ideas, their objections and their concerns. This website uses cookies and third party services. Last but not least try to keep your breathing steady and your voice slow and conversational. Best executive assistant skills to add to a resume. Some might respond better to others. We all know in the Assistant role that you can’t have challenging and productive projects all day, and every day, the role also has a lot of necessary administrative tasks that we all have to do. Ask yourself, does your Executive and your organisation cultivate a growth culture? We cover a lot of those skills on this website. Are you open to feedback, or do you feel defensive? Confidentiality. Even though at the moment of impact, receiving critical feedback can sting since it feels bad to be told that you don’t measure up, yet we need the reality check to jump-start us back into realignment. The best leaders care about their staff and treat them accordingly. So you need to go into your interview having prepared answers that clearly show you demonstrating these qualities. So, where do we start to develop an Assistant growth mindset? An extra-long lunch break, the chance to leave early or a thank-you cupcake for a job well one will all be appreciated. Here are my top 10 tips for public speaking. Making your team feel appreciated is half the battle when it comes to management, so make sure you celebrate every success! How do you feel when someone gives you feedback at work? Again I’ve used this a few times in the past. It doesn’t surprise me that so many Assistants avoid asking for feedback. Every situation calls for a confirmation of their intelligence, personality, or character. Many of the more straightforward ideas, once implemented, can be replicated throughout an organisation and have a huge impact. Find Schools. Many of the smaller, more comfortable to implement ideas that staff members come up with can hugely impact the efficiency and profitability of a company. Learn about the education and preparation needed to become an executive assistant. For bright junior Administrators, th… Perfect – a simple but effective answer to a constant issue. If you are going to motivate your team, you can offer guidance, but you have to let your team have autonomy over their work. Duties are likely to include screening or answering phone calls, letters, and emails, managing schedules, and … Today’s organisations require their employees to be more enterprising, more aware of the needs of customers and more involved in developing their products and services. Earn Transferable Credit & Get your Degree. Consider some of the following: Some of the easiest, yet effective, enterprising ideas are linked to improving those things that you already do—improving the quality of the product or service, speed of delivery, cost of delivery or ease of delivery. And why seek out the tried and true, instead of experiences that will stretch you? Some workers may also arrange their manager's personal schedules or represent him or her at meetings. Administration and Office Support An executive assistant is commonly found answering phones, screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, and performing basic bookkeeping tasks. Relish opportunities to learn and improve in your role. 1. My first attempt at public speaking was back in 2013 at an exhibition for assistants and office managers. Litter your CV with plenty of evidence of your communication skills, whether that's presenting, writing reports, meeting and greeting visitors or networking. At times we might have our internal sirens blaring warning us that we are headed on the wrong path and feedback serves as a red traffic light or a stop sign to alert us that we are headed down the wrong path. There are many advanced skills that Assistants, who work in the C-suite, need to be successful in the role. Senior EA’s invariably have a bachelors degree - usually in Business Administration or similar. Your style should be based on what is best for your organisation, your team if you do manage one, and your Executive. Here are the most sought-after skills that employers look for when hiring an executive assistant: Communication skills. So we wait until our performance review, and then we get a whole load of feedback that goes back an entire year. Good Example. 16. Executive Assistant Resume Skills List. Plus, you can often get better deals from purchasing in bulk. Madonna was dragged down a set of stairs at the Brit Awards, but she still got her fabulous self up and carried on strutting her stuff. An executive assistant often works closely with a single individual in an upper-management position to ensure various tasks and obligations are being met. As a manager, you should encourage your team to be proactive and get stuck into productive and challenging work. Do you face them head-on, or do you avoid the situation? Instead, show them through all of the fantastic work that you do that you are more than ‘just’ an Assistant. Every fibre of my being was telling me to run away as quickly as my shaky legs could carry me. Executive Assistant job qualifications and requirements. Having the technological skills necessary to perform data entry, manage team calendars, and create company reports are highly sought after admin skills in assistants. If you are a new Assisant looking to improve your skill set, Practically Perfect PA has a fantastic online course that covers all of the skills requried to be a fantastic Assistant. But its exclusive focus on praise can allow poor performance to go uncorrected. Administrative assistants who directly support an executive should be able to maintain their calendar as well. The Assistant role is changing, and with the ever-increasing use of AI, you need to think about expanding your capabilities and the value you offer to your organisation. For Assistants who want to develop a growth mindset, you have to stop comparing yourself to other people in your organisation and those around you. Answer the following questions to find the best school options for your degree. By giving workers a voice in decisions, democratic leaders build organisational flexibility and responsibility and help generate fresh ideas. I love this quote on feedback from the ThriveYard article: Of utmost importance is your ability to recognize your shortcomings or weaknesses and the willingness to do something about it. Prioritization. Many have a masters degree. Instead, make them visually appealing so that you can tell yourself the audience are looking at your slides rather than at you! I always try to turn up at an event looking my very best. However, having a degree in business related fields can help you to achieve associate jobs. Employers also look for candidates with computer, customer service and time-management skills. Get a quick view of the requirements as well... An admission advisor from each school can provide more info about: Get Started with Western Governors University, Get Started with Western Kentucky University, Get Started with University of Cincinnati, Get Started with Westmoreland County Community College, Get Started with Western Piedmont Community College, Get Started with West Virginia University at Parkersburg, Get Started with West Tennessee Business College, Get Started with West Kentucky Community and Technical College, Get Started with Waubonsee Community College. Though a formal education is not strictly required for this career, it's becoming more and more common for employers to prefer candidates with some post-secondary education. If you are aware of your team member’s strengths and weaknesses, you will be able to delegate work to the appropriate person. Executive assistants provide high-level administrative support to a senior manager through research, preparation, messaging, clerical tasks, etc. © copyright 2003-2021 Study.com. For more details, please see our, Copyright 2011 - 2020 Practically Perfect PA | All Rights Reserved, Advanced skills for C-suite Executive Assistants, The Strategic Business Partnership Programme. When it comes to leadership styles for Assistants, it is beneficial if you can adapt to the situation and see what works for the challenges you are facing. Discover what type of work an executive assistant performs. This is my number one tip because practice does make perfect. If someone doesn’t value your contribution and keep a watchful eye on the belief that basic... Mindset’ and a ‘growth mindset’ the more radical the change or improvement is, the chance to early. Overwhelmed with embarrassment and wanted to crawl away in shame if you are talking this is my one... 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